Refund and Returns Policy

CHANGES TO YOUR ORDER

Please ensure all your order details are correct before submitting your order. Once your order is placed, we begin working on it immediately to ensure perfection and a timely delivery. We bake every order from scratch, customized specifically for your unique requests (flavors, colors, designs, quantities, etc.). Therefore, once your order is made, we are unable to use it for any other purpose and cannot offer a change, cancellation or refund.

Changes requested within a week of your order date are generally not able to be made. In some circumstances, if your order is placed far in advance and is not yet in production, we may be able to accommodate a change or delay your order to a future delivery date.  

CHANGES TO SHIPPING/DELIVERY DETAILS

Any changes to your shipping or delivery details (date or address) must be submitted 48 hours prior to the order due date. Change requests beyond that time are unable to be made.  

CUSTOM ORDER POLICY

For custom orders, a 50% non-refundable deposit is due when the order is placed. The remaining balance is due 2 weeks prior to the order due date, depending on the size of your order.  Note that your order is not confirmed and will not be produced until payment is made.  A customer care team member will assist you with all billing-related matters. 

REFUND POLICY

Due to the perishable nature of our products, we do not offer returns/exchanges/refunds unless an unintended mistake was made by Cake Plug’s (missing or damaged treat). In this case please contact us immediately upon receipt of your order.

If delivery information is given incorrect or incomplete, which results in a delay or non-delivery, the order will not be eligible for any refunds. 

For nationwide shipment orders, we use third party shipping carriers (UPS & Fed Ex). Once a package ships, there are factors out of our control that may come up and cause a delay in delivery. In these cases we cannot offer a refund. 

Please view our Delivery & Shipping Policy for more information. 

CONTACT

Contact our Customer Care team member so we can best assist you with your order details.